Contacts
Welcome to the contacts page of cityquest.com.au — your independent guide to finding the best pokies venues and casino reviews across Australia in 2026. Below you'll find everything you need to know about getting in touch with our editorial team.
How to Reach Us
The best way to contact the cityquest.com.au team is by email:
Please include a clear subject line and as much detail as possible in your message so we can route it to the right person and respond more quickly.
What You Can Write About
We welcome messages on any of the following topics:
- Questions about our content — if something in one of our casino or pokies reviews is unclear, feel free to ask.
- Corrections — spotted outdated information, a closed venue, changed opening hours or an inaccurate detail? Let us know and we'll verify and update it.
- Feedback — suggestions on how we can improve our reviews, ratings or guides are always appreciated.
- Partnership requests — for commercial, advertising or collaboration enquiries, please email us with a brief description of your proposal.
Response Time
We read every message we receive. Our team usually replies within a few business days. During busy periods it may take a little longer, so we appreciate your patience — there is no need to send duplicate emails.
Questions About Your Casino Account
Please note: cityquest.com.au is an independent review and information website — we are not a gambling operator. We do not run any casinos, pokies venues or online gaming platforms, and we have no access to player accounts.
This means we cannot help with:
- deposits or withdrawals;
- bonuses, promotions or wagering requirements;
- account verification, login problems or closed accounts;
- disputes about winnings or payouts.
For any of these matters, please contact the customer support team of the casino or venue directly — their contact details can normally be found on their official website.
Need Help With Gambling?
If gambling is causing you or someone you know harm, free and confidential support is available across Australia. We encourage you to reach out to the national service:
Gambling Help Online — free, confidential support available 24/7.
Phone: 1800 858 858
Website: www.gamblinghelponline.org.au
Remember: gambling should always be a form of entertainment, never a way to make money. Play responsibly and know your limits.